Terms of Service

The agreement between you and Martin Wai Hang Tse for using Quotebot.

1. Who you're dealing with

Quotebot is operated by Martin Wai Hang Tse (ABN 24 566 565 190), referred to below as "we" or "us". You can reach us at info@quotebot.online.

2. What the service does

Quotebot turns a message you send over WhatsApp into a quote document, using the price list and customer list you set up in your account. It sends that quote back to you as a PDF and gives you a link your customer can use to accept or decline it.

We do not send quotes to your customers for you. You forward the PDF or the link yourself. Anything your customer receives, you sent.

3. Your account

• You must give accurate business details. They appear on the quotes your customers receive, including your ABN and bank details.
• You are responsible for what happens under your account and for keeping your password and your linked phone secure.
• You must be at least 18 and authorised to act for the business.
• Only phone numbers you have verified in your account can create quotes.

4. Your content is yours

Your price list, customers, quotes and business details belong to you. We claim no ownership. We use them only to run the service for you — which includes sending them to the processors listed in our Privacy Policy so the service can function.

You can export or delete your data at any time by asking us.

5. The quotes are yours. You must check them.

This section is the most important one here, so it is not buried and it is not written in a way designed to be skipped.

Quotebot is a drafting tool, not a quantity surveyor, estimator or adviser. It listens to what you say, matches it against the price list you entered, and produces a draft. It uses automated speech recognition and language models, and those systems make mistakes. A misheard quantity, a misread price, a wrong unit, a wrong customer, or a line it missed entirely are all possible outcomes on any quote.

Because of that:

• You are the author and issuer of every quote. It goes out under your business name, your ABN and your bank details. We are not a party to it and have no relationship with the person receiving it.
• You must review every quote before you send it. The service shows you the figures and asks you to confirm where it has doubt, but that check is a convenience, not a guarantee, and it does not transfer responsibility to us.
• The prices are yours. We do not set, suggest, verify or endorse any price, rate, quantity, margin or unit in your price list. What the service calculates is arithmetic on numbers you supplied.
• We give no advice. Nothing produced by the service — a quote, a report, a chart, a total, a margin, a win rate or a follow-up message — is financial, accounting, tax, legal, pricing or business advice. See section 6.
• Tax is your responsibility. The service applies the GST setting you chose. Whether that setting is correct for your business, your registration status and a particular job is a question for your accountant, not for us.

To the maximum extent the law allows, and subject to section 11, we are not responsible for any loss arising from a quote you issued — including an underquoted job, a mispriced line, work performed at a loss, a dispute with your customer, or a quote sent to the wrong person.

6. Reports and figures are information, not advice

The service shows you numbers about your own business: quotes sent, win rate, pipeline, margin, best customers, and similar. These are a summary of the data you put in, and nothing more.

They are not financial, accounting, taxation, investment or business advice, and must not be relied on as a basis for any decision. They may be incomplete or wrong — because the underlying data may be incomplete or wrong, because a quote's status may not have been updated, or because of a fault in the service.

Before you make a decision that matters — pricing, hiring, borrowing, tax — talk to a qualified accountant or adviser who can look at your actual books. We do not know your business and are not authorised to advise on it.

7. Availability

We aim to keep the service running but do not promise any particular uptime. The service depends on third parties — WhatsApp, our speech and language providers, our hosting and payment providers — and an outage at any of them can stop it working. Current status is at /status.

8. Paying for it

Plans, inclusions and prices are on the pricing section and in your account. Subscriptions renew monthly until cancelled. Prices are in Australian dollars.

We are not registered for GST, so no GST is charged on your subscription and you cannot claim an input tax credit on it. If that changes we will tell you before it affects a payment. This is separate from the GST setting inside your own account, which applies to the quotes you send your customers and is yours to get right.

Cancellation and refunds are covered in our Refund and Cancellation Policy.

9. Acceptable use

See the Acceptable Use Policy. We may suspend an account that breaches it, and will tell you why.

10. Ending it

You can cancel any time from your billing page. We may end or suspend your account if you breach these terms, if payment fails and stays unresolved, or if we stop offering the service — in which case we will give reasonable notice and a pro-rata refund of any unused prepaid period.

After cancellation your data stays available for 30 days, then may be deleted.

11. Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Those rights exist whatever this agreement says, and we do not attempt to remove them.

Subject to that, and to the maximum extent the law permits:

• The service is provided "as is". We give no warranty that it will be uninterrupted, error-free, or that any output will be accurate, complete or fit for a particular job.
• We are not liable for indirect or consequential loss, including lost profit, lost jobs, lost opportunity, lost data, reputational damage, or loss arising from a quote you issued or failed to issue.
• Where we are permitted to limit liability for a failure to meet a consumer guarantee, we limit it to resupplying the service or paying the cost of resupply.
• Otherwise, our total aggregate liability to you for all claims in any 12-month period is limited to the amount you paid us in that period.
• You agree to indemnify us against claims brought by your customers arising from a quote you issued, except to the extent we caused the loss by our own breach or negligence.

Why this is not stronger: in Australia, a term purporting to exclude all liability, or telling a consumer they have no rights, is void — and publishing one is itself a breach of the Australian Consumer Law that the ACCC enforces. The clauses above are drafted to be enforceable rather than impressive. An unenforceable exclusion protects nobody.

12. Changes

We may update these terms. If a change materially affects you we will tell you by email or in the app at least 14 days beforehand. Continuing to use the service after that means you accept the change.

13. Law

These terms are governed by the laws of New South Wales, Australia.

Last updated 7 August 2026.